Refund policy

Returns, cancellations & order problems

Each order is made with care. If something isn’t right, please contact Jamie with your order number and a description of the issue.

Returns on unused products

For standard, non-custom products, contact me within 14 days of delivery to request a return. Items must be unused, unburned, and in their original packaging.

For change-of-mind returns, the customer pays return shipping; original shipping charges aren’t refundable. Please contact me before sending anything back.

Scent preferences

Fragrance is personal. Used candles and melted wax cannot be returned simply because the scent isn’t your preference. If you’re unsure, ask about samples before ordering.

Refunds

Approved refunds go back to the original payment method. This policy does not limit rights provided by applicable law.

Damaged, defective, or incorrect items

Please contact me promptly—ideally within 7 days of delivery—with photos of the item and packaging where possible. I’ll work with you on an appropriate replacement or refund and cover any necessary return shipping.

Please don’t mail broken glass.

Cancellations and custom orders

Standard orders may be canceled before shipping. Custom orders may be canceled before work begins or special supplies are ordered. After that, custom orders cannot be canceled or returned for a change of mind.

Damaged, defective, or incorrect custom items are still covered.